Shipping policy

Shipping Policy

Last Updated: July 26, 2026

At Freya, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to this Shipping Policy.

1. Delivery Areas

Freya currently delivers products only within India.

We may expand our delivery network to other countries in the future. Any such changes will be announced on our website.

2. Order Processing

Once your order is successfully placed, our team begins preparing it for shipment.

Most orders are processed within 1–2 business days.

Orders are processed only on business days. Processing times may be slightly longer during public holidays, festivals, major sales, or other periods of high order volume.

Please note that order processing time is separate from shipping time.

3. Shipping Partners

To ensure reliable delivery, Freya works with trusted courier partners through Shiprocket.

The courier company assigned to your order may vary depending on your delivery location, service availability, and operational requirements.

4. Estimated Delivery Time

After your order has been shipped, estimated delivery times are generally:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

These are estimated delivery times only and are not guaranteed.

Actual delivery times may vary depending on:

  • Courier operations

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • High shipping volumes

  • Delivery location

  • Other circumstances beyond our control

5. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

From time to time, Freya may offer free shipping promotions or special delivery offers. Any such offers will be subject to their own terms and conditions.

6. Order Tracking

Once your order has been shipped, you will receive tracking details through email, SMS, WhatsApp, or any other communication method available for your order.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for tracking updates to appear after your order has been dispatched.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts if you are unavailable during the first attempt.

If delivery cannot be completed after the permitted attempts due to reasons such as:

  • Customer unavailable

  • Incorrect address

  • Incorrect phone number

  • Delivery refused

  • Failure to respond to courier communications

the order may be returned to Freya.

Additional shipping charges may apply if re-delivery is requested.

8. Customer Responsibilities

To help us deliver your order successfully, please ensure that:

  • Your shipping address is complete and accurate.

  • Your contact number is correct and active.

  • Someone is available to receive the delivery where possible.

  • Payment is ready if your order is placed using Cash on Delivery (COD).

Freya is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

9. Cash on Delivery (COD)

Cash on Delivery is available for eligible locations within India.

COD availability depends on the serviceability of your delivery address.

Please ensure that the payment is ready at the time of delivery.

Repeated refusal of valid COD orders may result in COD being unavailable for future orders.

10. Damaged or Tampered Packages

Before accepting your order, please inspect the outer package.

If you notice that the package appears damaged, opened, or tampered with, we recommend that you:

  • Take clear photographs of the package before opening it.

  • If appropriate, refuse the delivery and inform us immediately.

  • Contact our customer support within 72 hours of delivery if the issue is discovered after acceptance.

This helps us investigate the issue with our courier partner more effectively.

11. Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with our shipping partners to investigate the shipment and keep you informed of its progress.

If a shipment is confirmed by the courier as lost in transit, we will, at our discretion:

  • Send a replacement product (subject to availability), or

  • Issue a full refund.

12. Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We can only update the address if your order has not yet been packed or shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

13. Order Cancellations

Orders may be cancelled only before they have been packed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Please refer to our Return & Refund Policy for more information.

14. Events Beyond Our Control

Delivery times may occasionally be affected by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Severe weather

  • Government restrictions

  • Public emergencies

  • Strikes

  • Transportation disruptions

  • Internet or communication outages

  • Courier operational issues

In such situations, delivery may take longer than expected. We appreciate your patience and understanding.

15. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us.

Freya

Business Address

3rd Floor / 4, Jivabhai Market
Navjivan Mill Compound
Kalol, Gandhinagar – 382721
Gujarat, India

Email

support@freyafoodbeverages.com

Phone

+91 72650 23818