Privacy policy

Privacy Policy

Last Updated: July 26, 2026

At Freya, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when you use our website or purchase our products.

By using our website, creating an account, or placing an order, you agree to the practices described in this Privacy Policy.

1. Who We Are

Freya is an Indian food and beverage brand that sells products through its official online store.

Business Address

3rd Floor / 4, Jivabhai Market
Navjivan Mill Compound
Kalol, Gandhinagar – 382721
Gujarat, India

For any privacy-related questions, you can contact us using the details provided at the end of this policy.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide

When you place an order, create an account, contact us, or subscribe to updates, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Account login information

  • Order details

  • Messages or enquiries you send us

Payment Information

If you make an online payment, your payment is processed securely through our payment partners.

Freya does not store your complete credit card, debit card, UPI PIN, or banking credentials.

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Products viewed

  • Time spent on our website

  • Referral source

  • Cookies and similar technologies

This information helps us improve our website and customer experience.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Create and manage your customer account.

  • Verify payments and prevent fraud.

  • Provide customer support.

  • Send order confirmations and delivery updates.

  • Respond to your questions.

  • Improve our products and website.

  • Understand customer preferences.

  • Comply with legal and regulatory requirements.

If you choose to receive marketing communications, we may also send you information about new products, offers, or promotions. You can unsubscribe at any time.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Keep you logged into your account.

  • Remember your shopping cart.

  • Save your preferences.

  • Measure website performance.

  • Improve website functionality.

  • Understand how visitors use our website.

Most browsers allow you to manage or disable cookies. However, some parts of our website may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information.

We only share information when necessary to operate our business or where required by law.

Your information may be shared with:

Shopify

Our online store is hosted on Shopify, which securely processes certain information required to operate our website and complete your orders.

Payment Providers

Payment providers process your payment securely when you place an order.

Shipping Partners

Courier partners receive only the information needed to deliver your order, such as your name, phone number, and delivery address.

Technology Providers

We may work with trusted service providers who help us operate our website, improve security, analyze website performance, or provide customer support.

Legal Authorities

We may disclose information if required by law, court order, government authority, or to protect our legal rights.

6. Customer Accounts

If you create an account, you are responsible for keeping your password secure.

Please notify us immediately if you believe your account has been accessed without your permission.

7. Marketing Communications

If you subscribe to receive promotional emails or messages, we may send information about:

  • New products

  • Seasonal launches

  • Special offers

  • Promotions

  • Company updates

You can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

Please note that even if you unsubscribe from marketing messages, we may still send important service-related communications such as order confirmations or delivery updates.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Maintain your account.

  • Meet legal, tax, accounting, or regulatory obligations.

  • Resolve disputes.

  • Protect our business against fraud or misuse.

When information is no longer required, we will securely delete or anonymize it where appropriate.

10. Children's Privacy

Our website is intended for customers who are legally able to make purchases.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information without appropriate permission, we will take reasonable steps to remove that information.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

12. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent for marketing communications.

  • Request information about how your personal data is used.

To exercise these rights, please contact us using the details provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Whenever we make significant changes, we will update the "Last Updated" date at the top of this page.

Continued use of our website after changes become effective means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Freya

Business Address

3rd Floor / 4, Jivabhai Market
Navjivan Mill Compound
Kalol, Gandhinagar – 382721
Gujarat, India

Email

support@freyafoodbeverages.com

Phone

+91 72650 23818