Refund policy

Return & Refund Policy

Last Updated: July 26, 2026

At Freya, we are committed to delivering high-quality food and beverage products. If something isn't right with your order, we're here to help.

Please read this policy carefully before placing an order.

Returns

Due to the nature of food products, we do not accept returns on items that have been opened, used, or consumed.

We may accept a return only if:

  • You received the wrong product.

  • The product arrived damaged during delivery.

  • The product was defective when received.

  • The product has expired before delivery.

  • The package was tampered with before delivery.

To be eligible, you must contact us within 48 hours of receiving your order.

Items That Cannot Be Returned

For hygiene and food safety reasons, we cannot accept returns for:

  • Opened products

  • Used or partially consumed products

  • Products returned without their original packaging

  • Products damaged due to improper storage after delivery

  • Orders where the customer simply changes their mind

Damaged, Incorrect, or Defective Orders

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your order number

  • Clear photos of the product

  • Photos of the outer packaging

  • A brief description of the issue

Our team will review your request and respond as quickly as possible.

Refunds

If your request is approved, we may offer one of the following, depending on the situation:

  • A full refund

  • A replacement product

  • Store credit

Refunds will be issued to the original payment method whenever possible.

If you paid using Cash on Delivery (COD), we may request your bank account details to process the refund.

Approved refunds are typically processed within 5–10 business days, although the time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled only before they have been packed or shipped.

Once an order has been shipped, it cannot be cancelled.

If you need to cancel your order, please contact us as soon as possible.

Refused Deliveries

If a customer refuses to accept a delivery without a valid reason or provides an incorrect or incomplete delivery address, shipping charges and any applicable handling costs may be deducted from the refund, where permitted by law.

Missing Orders

If your order has not been delivered within the expected delivery timeframe, please contact us. We will work with our shipping partner to investigate and keep you informed.

Contact Us

If you have any questions or need assistance with a return or refund request, please contact us:

Freya

Phone: +91 726 502 3818

Email: support@freyafoodbeverages.com